Refund and Cancellation Policy

This policy explains how refunds and cancellations work for subscriptions to any Skylitech Solutions product, including Quotilio (BigCommerce, Shopify, and WooCommerce editions) and Skylio CRM (BigCommerce and Shopify editions).

1. Free trial

Every subscription includes a 7-day free trial. You are not charged during the trial. You can cancel at any point before the trial ends and no payment will be taken. If you do not cancel, your card is charged on day 8 and the subscription begins.

2. Cancel anytime

You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current billing period unless you request otherwise. You continue to have access to the app through the end of the period you have already paid for.

To cancel, use any of the following:

• The Customer Portal link included in your welcome email and every invoice.
• The Account or Subscription settings inside the app (BigCommerce, Shopify, or WooCommerce admin).
• Emailing support@skylitech.com and asking us to cancel on your behalf.

3. Refund eligibility

We offer refunds under the following conditions:

• Within 14 days of the most recent charge, you can request a full refund of that charge if you are not satisfied with the app for any reason. No questions asked.
• Beyond 14 days, charges are non-refundable as a matter of course. We consider case-by-case exceptions where the app was demonstrably not functional, unavailable, or misrepresented; please email us with the details.
• Prior renewal charges (older than the most recent one) are non-refundable. If you meant to cancel and did not, we can typically refund the most recent renewal but not earlier ones.
• One-time setup fees or custom development, where quoted separately, are non-refundable once work has begun.

4. How refunds are processed

Payment processing for Skylitech Solutions subscriptions is handled by Paddle.com Market Ltd as our Merchant of Record. Refunds are issued through Paddle to the original payment method used at checkout.

Typical processing time:

• Credit and debit cards: 5-10 business days for the refund to appear on your statement.
• PayPal and digital wallets: 1-3 business days.
• Bank transfer: up to 10 business days depending on your bank.

You will receive an email confirmation from Paddle when the refund is issued.

5. Involuntary cancellation

We reserve the right to cancel a subscription and refund the current billing period on a pro-rated basis if:

• The account is used in a way that materially violates our Terms of Service.
• The account or connected store is used for fraudulent, deceptive, or illegal activity.
• We are unable to provide the service due to circumstances outside our control and cannot restore it within a reasonable time.

6. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at support@skylitech.com. We resolve almost every billing question directly and can typically issue a refund faster than a chargeback dispute takes to process. Chargebacks initiated without first contacting us may result in the account being suspended pending resolution.

7. App uninstalls

Uninstalling the app from your BigCommerce, Shopify, or WooCommerce store does not automatically cancel the subscription in every case. If you have uninstalled and would like your subscription canceled, please email us and we will confirm cancellation and issue any refund that applies under section 3.

8. Contact

All refund, cancellation, and billing questions:

• Email: support@skylitech.com
• Support portal: skylitech.freshdesk.com
• Company: Skylitech Solution LLP

We respond to every refund request within one business day.